Refund policy

RETURN & REFUND POLICY

At IRON FIST, customer satisfaction and uncompromising streetwear quality are our top priorities. If your item does not fit or you wish to exchange it for another model, you are entitled to return or exchange your purchase within 14 (fourteen) calendar days of delivery.

ELIGIBILITY CRITERIA FOR RETURNS

To qualify for a return or refund, all items must meet the following mandatory conditions:

• Original condition including that the item must be unworn, unwashed, and in its original retail packaging.
• Intact branding including all original IRON FIST tags, size labels, and security seals remaining firmly attached.
• Garment cleanliness free from odors, perfume scents, deodorant marks, pet hair, or any visible signs of wear.

HOW TO INITIATE A RETURN OR EXCHANGE

• Contact support: Send an email to support@ironfist.fit or message our official Instagram @ironfist.bulgaria with your Order Number and desired new size or model.
• Package and ship: Carefully pack the item and dispatch it back via courier (Speedy or Econt) with the "Review and Test" service enabled.
• Inspection & dispatch: Following receipt and quality inspection, our team will immediately dispatch your replacement item or issue a full refund.

REFUND PROCESSING & TIMEFRAMES

• Inspection approval: Once your returned item is received and inspected, we will notify you of the approval of your refund.
• Payment method: Approved refunds will be processed and automatically credited back to your original payment method or bank account (IBAN).
• Processing duration: Funds typically reflect within 5 to 7 business days depending on your banking provider.